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Archives for April 2016

What are the Black Lines Around My Baseboard?

by Stephen

We have all been to someone’s house (maybe even our own) where you see those dark lines around the baseboard, and sometimes under doors that stay closed most of the time. They are rather unsightly, and can really be frustrating. The initial thought that goes through most people’s mind is that the homeowner just doesn’t vacuum enough. This may be true, but often it is not.

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Those lines are what are known as soil filtration lines. Soil filtration is caused as the furnace turns on and creates a vacuum that draws air to the HVAC system while pulling dirt from the air and trapping it in the carpet. It most often occurs in the area described above because those are the areas that allow air to flow through them.

Depending on how long the problem has existed and the amount of dirt present, it can be cleaned. Unfortunately, no matter how often you clean them, they will most likely come back. Sometimes, the problem can be fixed by pulling the carpet up and putting some type of sealant (like silicone) between the sub floor and wall framing. Most times, however, you do not know the problem will exist until the walls are finished, which makes it much more difficult to repair.

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Filed Under: Carpet Cleaning, Fresh Floors Friday, Uncategorized

How Often Should I Vacuum My Carpet?

by Stephen

It is the age-old question…  I know it pains you to read this as much as it pains me to tell you, but the carpet should be vacuumed one time per week for every person and pet that lives in your home.  For many of you, that means 5 times per week.  I know it seems like a lot, but at least you can have weekends off!!

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Filed Under: Carpet Cleaning, Fresh Floors Friday

Best of Snapchat – stephentknox

by Stephen

We had an awesome time at the inaugural FC Cincinnati Game!

 

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Filed Under: Uncategorized

Look Out!! 3 Carpet Cleaning Frauds

by Stephen

Advertising Ridiculously Low Prices 

Most people are attracted by low prices, which is not always a bad thing. We all have a budget that we TRY to stay within so we can be sure that we are going to make it to the beach this summer.   However, it is a common practice of unethical businesses to use this tactic to get their foot wedged in the front door. Once they get to your house to clean, they will try to ‘add on’ for vacuuming, moving furniture (you REALLY cleaned around my tennis shoes?!), or reapplying protector, things which should be included in a carpet cleaning service. It would be like getting a great deal on a sports car, but have to pay extra for the wheels.

The Ol’ Bait and Switch

In this scenario the carpet cleaning company quotes you another ridiculously low price (they forget to mention that the price is only for straight steam extraction). When they arrive at your home they switch you to the full method, which includes the actual cleaning agent. If you figure it out in time, and refuse the switch, you will not only get inferior results, but likely bad attitudes and poor workmanship. Also, this method is sure not to carry any warranty with it.

False Claims

This often presents itself in dogmatic statements such as: “MY cleaning method is the only one that works, and that other guy’s method is horrible!” This statement could be used next to a picture of a child stomping his feet. The truth is the correct cleaning method for you, is the cleaning method that meets the goals that you have. If you want your carpet to dry quickly, a low moisture method may serve you best. Don’t be pressured into a method that doesn’t work best for you.

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Filed Under: Carpet Cleaning, Fresh Floors Friday

Which Carpet Cleaning Method is Best?

by Stephen

Which Carpet Cleaning Method is the Best?

There are several different methods that are commonly used to clean carpets today. I believe that there is a time and a place for every method of carpet cleaning, but hot water extraction stands out as the most effective to making your home a healthier place to live. The cleaning methods that I will tell you about are: Dry Foam, Absorbent Pad (Bonnet Cleaning), Dry-Absorbent Powder, Hot Water Extraction with a portable extractor, and Hot Water Extraction with a truck mounted unit.

Dry Foam: This method generally uses an encapsulation cleaning agent that is applied to your carpet with a scrubbing machine that produces foam. Once the foam has been applied and dries, it is vacuumed off with a vacuum cleaner. Encapsulant cleaners crystallize the soil that it comes into contact with, and adds a protective layer to the carpet fibers that works like an onion peel where dirt flakes off through normal vacuum cleaning. This method does work to get rid of many dirts and soils, but without the use of hot water and full extraction it does not sanitize carpet. This method is more of a maintenance cleaning method to be used in commercial applications and in between hot water extraction cleanings.

Absorbent Pad (Bonnet Cleaning): This method is very similar to the Dry Foam Cleaning method. Instead of brushes, this method uses an absorbent pad or cotton bonnet attached to a floor polishing buffer machine which ‘buffs’ the carpet. The buffing motion of the machine causes the bonnet to absorb dirt from your carpet. This method is also best used to maintain an acceptable appearance for your carpet in between hot water extraction cleanings and in commercial applications.

Dry, Absorbent Powder: In this method, a moist, absorbent powder is spread on your carpet, and brushed into the base of the carpet yarns. Once the powder has been allowed time to set up, it is vacuumed up. Once again, with the absence of a rinsing agent, this is not a highly effective way to clean the carpet in your home. If you would like to compare this with cleaning in general, think about this: When you want to clean yourself, would you get in the shower or rub a powder all of your body?

Hot Water Extraction: This method is the only method that uses all of the elements of the CHAT cleaning method. CHAT stands for Cleaning Agent, Heat, Agitation, and Time.

  • The cleaning agent is forced into the carpet under high pressure.
  • The water that is being used to rinse the carpet is heated to the point of steam and is the most sanitary ways of cleaning.
  • The cleaning agent is agitated into the carpet with a brush which ensures proper coverage of the cleaning agent.
  • Pre-spraying the cleaning agent on the carpet allows the proper dwell time, so that dirt, soil, and other contaminants can be broken down by the cleaning agent.

Hot water extraction is the only method that is recognized by many carpet mills to ensure a carpet maintains the manufacturer’s warranty. According to a technical bulletin by Shaw Industries, the world’s largest carpet manufacturer, “the hot water extraction system, which research indicates, provides the best capability for cleaning”

http://www.shawfloors.com/cms/Articles.aspx?DN=1129,1112,1106,29,4,Documents#

There are two different ways to provide hot water extraction: truck mounted and portable. The truck mounted extraction is done by a large machine that is mounted to a truck outside of the facility with only the hoses and a wand brought inside. Portable extraction units are small units that are wheeled into the facility and plugged into standard outlets.

Truck mounted units are much more effective due to the fact that the water is heated to a higher temperature, the water pressure is able to be set higher and the vacuum power is much higher.   This method, without question, is the most powerful cleaning method and the most effective way to remove dirt, soil, bacteria, pollutants, and other contaminates from your carpet.

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Filed Under: Carpet Cleaning, Fresh Floors Friday

6 Mistakes to Avoid when Choosing a Carpet Cleaner

by Stephen

Mistake #1: Choosing a carpet cleaner by equipment only.

It is very important to have the proper equipment when cleaning carpet, which is why we have invested over a hundred thousand dollars in equipment. However, not all technicians are created equally. It is equally important to have the people using the equipment properly trained on the equipment. The finest machines in the world are just heavy, expensive paperweights without professionally trained technicians operating them.

Mistake #2: Choosing a carpet cleaner based on price alone.

Price is a very important piece of any buying decision that is to be made. We all have a budget that we need to operate under. Unfortunately, price alone may get you into a situation that nobody wants to be in. Without the proper training, insurances, equipment, cleaning agents and other overhead that is maintained by professional cleaning companies you and your carpets may be worse after cleaning than they were before they were cleaned.

Mistake #3: Choosing a carpet cleaner based on one phone call.

Speaking to someone on the telephone can definitely reveal insights into the character and principles of a company, but I would suggest having the carpet cleaner into your home to give you a quote. If you receive a quote ahead of the work to be done, and ask for an accurate, comprehensive quote, then you can find out exactly what the carpet cleaner recommends for your carpets. Also, this will help assure that you will not be ‘pressured’ to buy a bunch of additional services when the technician comes out to complete the work.

Mistake #4: Choosing a carpet cleaner without a money back guarantee.

I personally feel that it is essential for carpet cleaners to guarantee their work! What can show more confidence in an experienced technician’s workmanship than a money back guarantee? Not all carpet cleaners offer a guarantee, and if they do, it is ‘limited’. If a client is not satisfied with the work that was performed, then the client should not have to pay until the work is brought to a level that will make all parties involved happy.

Mistake #5: Choosing a carpet cleaner without recommendations from other clients.

Testimonials supplied by clients are one of the best ways to learn about a carpet cleaning company. If a carpet cleaning company supplies good service and results, they will have lots of customers that would be willing to tell about the good experiences they have had with that company. Ask your service provider for some testimonials, if they are hesitant to supply them, there may be a good reason for it.

Mistake #6: Choosing a carpet cleaner who doesn’t use truck mounted hot water extraction.

Even if you are having a maintenance cleaning, which does not require hot water extraction, I would not use a company that does not offer hot water extraction as an option. Hot water extraction with a truck mounted unit is what carpet manufacturers recommend using to have your carpets cleaned. Also, hot water extraction provides the best and healthiest cleaning system available, a carpet cleaner that does not offer it, just does not show the commitment to excellence that I would expect.

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Filed Under: Carpet Cleaning, Fresh Floors Friday

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